We ship from Great Los Angeles Area, USA. Package handling only takes one business day at our warehouse. Please make sure your shipping address and payment information is correct and updated before check out. Once payment is completed, Please contact us by phone or send us an email note if changes are needed. Be aware changes can only be made if we haven’t ship out the packages.
Our customer service phone number: 626-415-4407. If you want to make any changes, please inform us either before 3:00pm at PST in the same day, if your order was made after 5:30pm PST, please inform us the changes you want to make before 8:00am PST next day morning.
*If shipping address needs to be updated, you will be responsible for any fees associated, in the condition that you contact us after we ship the item.
*For international buyer: Import duties, tax fees and any further charges are not included in the purchase price. Buyer will be responsible for these charges. Furthermore, international shipping could take up from 7 to 30 days, it will all depend on the customs.
*All orders placed over weekends the handling time will be 2 days, since our company do not operate over weekends.
*Estimated time for delivery: USPS: 2-6 business days. UPS/FedEx: 3-5 business days.
* We ship to all 50 states, include FPO, APO and P.O box. Extra shipping charges may apply to orders ship to Alaska and Hawaii.
*International shipping fees all depending on locations, please double check shipping fees before purchase.
What is the warranty for this product?
A: For all of our products we offer a three month warranty.
What is your customer service contact number?
A: 626-415-4407 (operating hours 9:00am-5:00pm PST)
What is your return policy?
A: If the product is defective, please send us an email inform us if you would like a return for replacement/ refund. We will assist you ASAP after we receive your email.
What if I just don’t want the product anymore and wanting to return?
A: All non-seller mistake returns for refund buyer will responsible for return shipping fees. (For example: you purchased wrong model, wrong color, wrong size or no longer needed.)
What should I do if I’m not satisfied with the product?
A: Please contact us through email and let us know in what way you are not satisfied with the product, if it’s replaceable, we will soon process a replacement.
How long does it take to get my questions answered from emails?
A: Except weekends, it usually takes about one day or less.
Where is your company located?
A: We are located in California.
Can I get a wholesale price if I order more?
A: Please contact us through email, tell us the quantity, product and shipping address for a final price.