RETURNS AND EXCHANGES
We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers -- our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
RETURNING BY MAIL (U.S.)
Send in your item(s) using the U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN STORE
Just bring the item and order number to our store located at 15455 Proctor Ave, City of Industry, CA 91745, USA.
For the best service and selection, please CONTACT US BY Email or Phone.
If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns.
We'll gladly accept for return or exchange within 90 days of purchase any merchandise purchased from Ediors.com that has not been used or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.